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Google Business Profile Reviews Missing Or Not Showing Up?

Google Business Profile Reviews Missing Or Not Showing Up

Reasons Why Your Google Reviews Are Not Showing Up Yet

We have pointed out a few reasons on why your reviews may not be appearing after your Google business profile was reinstated.

  • Crawling Delays: What this means is the Google bot needs to crawl your GBP and once this has been done your reviews will show up again, however this usually takes up to a week after your profile has been reinstated.
  • Still Under Review After Reinstatement: Even though Google may have reinstated your business profile, it doesn’t mean you’re in the clear. Google’s automated filters are checking the reviews to ensure they are genuine. So, even after the reinstatement, it might take some time for your reviews to be visible.
  • Profile Not Fully Verified: If some part of your Google business profile has not been verified this could be effecting the visibility of your reviews, you can check if any verification steps still need to be completed by visiting your Google business profile dashboard.

What Can You Do?

  • Be Patient: I know it’s annoying, but sometimes all you can do is wait. Reviews don’t always show up immediately, even after your reinstated. Give it a little time, it will usually appear within a couple of days.
  • Stay Active: To get Google to crawl your missing reviews faster is by ask new customers to leave reviews. (Tip: Use a QR code to make it easier to leave a review). Keep responding to the reviews that are visible. It will help increase your profile visibility while you’re working through the issue.
  • Reach Out To Google Support: If the reviews still haven’t appeared after waiting for a while, contact Google My Business support. They can look into things and let you know if there’s an underlying issue. 

Frequently asked questions

Our Google business profile appeal was approved but reviews are not showing?

It usually takes a few days for your reviews to show up again from the time your Google business profile appeal was approved, this is because the Google bot needs some time to recrawl your GBP.

I have appealed my suspended Google business profile will I lose my reviews?

That really depends on the outcome of your appeal, if it is approved then your reviews will start appearing again that’s if your business profile is compliant with Google’s guidelines.

It’s been 2 weeks since my business profile was reinstated and my reviews are still missing?

If it has been 2 weeks since your reinstatement then we would recommend contacting Google support to find out if there are any issues with your business profile. However, Google uses automated filters to verify the reviews left on your GBP are by real users. if it’s not, that could be the reason the reviews are not showing up.

Our Conclusion

We know it takes a long time to build a strong brand reputation and to see all your reviews go missing may seem alarming but don’t sweat it most of the time, the problem will sort itself out. If it doesn’t, reach out to Google support and double check all the verification steps have been completed before you do.

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