Seeing “Google My Business Suspended Due To Quality Issues”?
If you receive a notification like this, there’s no need to panic. Most quality related suspensions occur can be resolved. Google implements these measures to maintain trust in their business listings and ensure customers receive accurate and reliable business information.
What Does “Google My Business Suspended Due to Quality Issues” Mean?
When Google flags your listing for quality issues, it typically indicates your business information is incorrect. If it wasn’t a serious violation, Google will implement what’s known as a “soft suspension” – a temporary restriction that can be resolved.
When your Google My Business (GMB) profile is suspended for quality issues, it indicates Google has identified incorrect business information that violate their current guidelines.
Common Reasons For Google My Business Quality Issue Suspension
- Incorrect NAP Information [Name, Address, Phone]
- Keyword Stuffing In Business Name
- Virtual Business Address Or Shared Office Address
- Virtual Or VOIP Phone Numbers
- Policy Violations
- Business category is listed as spam (such as plumbing, hvac etc)
- Use of virtual offices or P.O. boxes as business addresses
- Review Integrity
- Purchasing fake reviews
- Review manipulation
- Business Eligibility
- Operating in restricted industries
- Business type not qualifying for GMB listing
Types Of Google My Business Suspension For Quality Issues
How to Check Your Google Business Profile Suspension Type
Start by searching for your business on Google Maps to determine which type of suspension you’re business has occurred:
Soft Suspension: The Better Scenario
- Business remains visible on Google Maps
- Requires reclaiming and re-verification
- Usually resolved with quick fixes
- Faster reinstatement process
- Business listing remains partially visible
Hard Suspension: The More Serious Scenario
- Business listing disappears from Google Maps
- Complete removal from search results
- Requires thorough review of Google’s guidelines
- More business documentation required
- Longer appeal timeline
Quick Assessment Tip: Search your business name on Google Maps:
- Still visible = Soft Suspension ✓
- Not visible = Hard Suspension ⚠️
How To Fix Google My Business Quality Issue Suspension?
1. Review Google Quality Guidelines To Avoid Future Suspensions
- Always stay up to date with Google’s guidelines
- Make sure your business information is recent
- Remove fake reviews from your business profile
- Remove keyword stuffing in your business description
2. Business Profile Optimization
- Verify your NAP (Name, Address, Phone) details match across all platforms
- Update business hours to reflect current operations
- Ensure all business information is current and accurate
3. Reinstatement Process
- Submit a reinstatement request through Google Business Profile Help Center
- Provide documentation of all the changes
- Wait for Google’s review (usually 1-2 weeks on average)
- If needed, escalate to Google Business Profile support after 2 weeks.